top of page
CLEENUPS Terms and conditions Logo

1. Acceptance of Our Terms and Conditions
By ordering our goods and services, you accept our terms and conditions, also available on our website. If you do not accept our terms and conditions, you must not submit an order for our goods or services.

2. Booking and Upfront Payment
To place an order, call our office at 1300 737 838 and provide all requested details, including your full name and/or company name, mobile number, email, delivery address, site hours, bin size, and type. Full payment is required at the time of placing the order or upon delivery of the skip bin. Payment options include EFTPOS, cash, Direct Debit Transfer or PayID. If paying by phone, you must provide the relevant details, including bank details. The fees for the goods and services are inclusive of GST unless stated otherwise. Trade customers will be invoiced on the date of skip bin drop-off and will have 14 days to pay the invoice. CLEENUPS reserves the right to vary the prices and fees from time to time; please contact 1300 737 838 for the most recent prices and fees.

3. Bin Delivery & Collection
Delivery Times: Although we are committed to a fast delivery service, we can't promise to deliver bins exactly when you want. If we're late, we aren't responsible for any costs or losses you might face because of the delay.
Bin Location: Once we deliver the bin to your site, it must stay there and not be moved by you or anyone else, unless we give you written or verbal permission to move it.
Arranging Collection: You need to call our office at 1300 737 838 to arrange for the bin to be collected or to request changes to the collection time. We will aim to collect the bin within 1-3 business days after being notified it is ready for collection. However, this timeframe is not guaranteed and may be affected by factors beyond our control (e.g., weather, workload, operational delays). CLEENUPS is not liable for any losses or inconveniences caused by collection delays.
Site Access: You need to make sure we have clear access to the bin when we come to collect it. If we can't reach the bin, we can't pick it up.
Permissions: It’s your job to get any necessary permissions from relevant people or authorities (like the council or strata authority) to have the bin at your site. If you don't have these permissions, we might refuse to provide the bin and services.
Terms Compliance: If you haven't followed our Terms and Conditions or haven't paid all the fees by the time we come to collect the bin, we may empty its contents (including any prohibited materials) at your site when we pick it up.


4. Site Access & Conditions
You are responsible for ensuring unencumbered, sufficient, and safe access to the Site Address (and where applicable, the Goods) for the provision of the Goods and Services, including delivery and collection of bins. You must ensure the conditions of the Site Address are suitable for us to provide the Goods and Services, including the delivery, placement, and collection of the Goods (including access heights, ground surface and surrounding area). It is your responsibility to ensure, and you warrant to us that the Site Address can bear the weight of the Goods (loaded and unloaded) and any vehicle or equipment used in the provision of the Services including delivery and collection of the Goods. You accept, that in CLEENUPS providing the Goods and the Services, damage may be caused to the Site Address or surrounding property (e.g., damage or scratches to ground or surfaces due to placement of the Goods), and it is your responsibility to ensure you take all reasonable steps to mitigate any damage. You may wish to consider the following methods that exist to safeguard your surface before despatch, including but not limited to:
(a) Discuss Placement: Contact our office or discuss with the delivery driver to discuss the best location for placing the skip bin. Find a spot that minimises impact on your driveway, ground, or surface, such as a sturdy section or an area that won't cause structural damage
(b) Monitor the Process: Be present during the delivery to guide the placement and ensure precautions are taken to protect your driveway, ground, or surface. This way, you can intervene if necessary.
(c) Use Protective Materials: Lay down thick wooden boards, plywood sheets, or durable mats on your driveway to create a buffer between the heavy skip bin and the surface. This helps distribute the weight and reduces direct impact.
(d) Consider Alternative Locations: If feasible, contemplate situating the bin on an alternative surface.
(e) Reinforce Weak Areas: If there are weak or cracked sections on your driveway, ground, or surface, consider reinforcing them before delivery. Fill cracks and repair weak spots to prevent further damage.
In the event of any incidents, CLEENUPS will conduct a comprehensive investigation. It is mandatory to provide evidence, including images, and surveillance, along with the site address and incident's date, which must be sent in writing to admin@cleenups.org within 48 hours.


5. Your Obligations
You agree to:
(a) take all steps necessary to ensure the Goods are properly cared for and protected while the Goods are in your possession (including from damage and theft etc);
(b) take all steps necessary to ensure the Goods are maintained in good condition and working order while in your possession;
(c) ensure the Goods are used only for their intended purpose and in accordance with these Terms and Conditions; and
(d) comply with all reasonable directions provided by us or any relevant authority in respect of the Goods or Services;
(e) comply with all applicable laws, regulations, guidelines, policies, and procedures.


6. Maximum Weight Charges & Load Limits
Filling the Bin: Make sure not to fill the bin above the rim and do not compress the items inside the bin.
Collection Refusal: We can refuse to collect any bins that are too full, unsafe, overloaded, or break any laws or guidelines.
Extra Charges: If the bin is overfilled, you may have to pay an extra fee of up to $300 (including GST).
Uncollectable Bins: If we can't collect the bin because it's overfilled and we are not able to pick it up, we may charge you a Futile Transit collection fee of up to $500 (including GST). This fee covers the costs of the failed collection attempt and rescheduling of the service.


7. Additional Charges
In addition to the Fees charged, there may be additional costs and expenses that we may charge you. Additional charges include those set out in these Terms and Conditions, our Website, or otherwise as set out in the Agreement.
Waiting Time Fee: When we arrive at the Site Address you have a maximum of 20 minutes to provide sufficient Site Access and Conditions (including sufficient space) for the bin to be delivered and collected (Refer to Section 4 – Site Access and Conditions). If you exceed 20 minutes, an additional fee of up to $85 (inc GST) per hour, for every hour or part thereof that we are required to wait at the site address, may be charged.
Bin Hire for Skips: Any skip bin held for more than fourteen (14) days will incur a weekly charge of $35.00 (including GST) per bin, unless otherwise agreed upon prior to the delay in collection. Requests for extensions of time for collection made in advance may also incur an additional cost of $35.00 (including GST) per week per bin, at our sole discretion.


8. Property & Ownership
You acknowledge that all rights, title and ownership of the Skip Bins, will at all times remain the absolute property of CLEENUPS.

 

9. Transfer of Ownership
By accepting these Terms and Conditions, you, the customer, agree that any items placed in the skip bin provided by CLEENUPS are not being discarded as waste, but are instead being transferred in ownership to a designated receiving entity. You acknowledge that placing items (Solid, Liquid or Gas) in the bin constitutes your full transfer of legal ownership of the items to the receiving entity selected by CLEENUPS. This entity may be a charity, op shop, licensed waste management facility, or any other entity CLEENUPS deems appropriate. 
 

Once ownership is transferred, the receiving entity assumes all regulatory and legal responsibility for determining the subsequent handling of the items, including whether the materials are repurposed, reused, donated, or classified as waste under the Protection of the Environment Operations Act 1997 (NSW) or any other relevant environmental legislation. CLEENUPS does not participate in or assume liability for this classification process and does not handle the disposal of items unless instructed by the receiving entity. 
 

By agreeing to these terms, you waive any rights or claims to the items once they are collected by CLEENUPS. Any materials ultimately deemed waste by the receiving entity will be managed in accordance with the relevant environmental regulations, and CLEENUPS will act solely as the transport service provider for any subsequent waste disposal activities, in compliance with applicable laws.


9. Acceptable Use and Prohibited Materials
Prohibited Materials: You cannot put the following materials in our bins:
- Asbestos
- Aerosols
- Bio-hazardous waste (like animal waste)
- Chemicals (including household cleaning and personal care items)
- Contaminated waste and soils
- Explosives
- Foam
- Food waste and packaging
- Hazardous/toxic waste (like fire extinguishers, fuel, oil, kerosene heaters, paint, gas bottles)
- Hot ash
- Insulation
- Liquids (including packaged liquids and household cleaning and personal care items)
- Medical waste
- Noxious weeds
- Polystyrene
- Radioactive waste
- Slurry


Charges for Unacceptable Use: If you put any prohibited materials in our bins or use them incorrectly, you may be charged up to $1,000 (including GST) for futile transit collection, plus a tipping charge of up to $600 (including GST).
Special Conditions for Asbestos: If asbestos is found in a bin, additional charges will apply. This includes the futile transit and the tipping charge. The entire load will be considered contaminated under the Protection of the Environment and Operations Act 1997 and the Environmental Protection Agency’s Waste Classification Guidelines 2009, regardless of the amount of asbestos present.


Below are the costs we will be charged from the Port Macquarie Hastings Council Tip for select items. If you choose to place any of these items in your hired bin then we will charge you accordingly
- Mattresses or Mattress bases - $30 each
- Tyres Motorcycle - $5 each
- Tyres Car - $6 each
- Tyres Car on rim - $16 each
- Tyres/on rim Light Truck/4x4 - $12 each
- Tyres Heavy Truck - $27 each
- Tyres Heavy Truck on rim - $52.50 each
- Tyres Super Single - $58.50 each
- Tyres Super Single on rim - $120 each
- Tyres – tractor (Small/Medium) - $66.00 each
- Tyres – tractors (Large) - $97.50 each
- Tyres – other tractor (earth moving) - By Assessment
- Animals – small domestic $13.00 each
- Animals – small livestock (sheep, goat, calf etc) - $46.00 each
- Animals – large livestock (cattle, horse etc) - $72.00 each


10. Account Approved Trade Customers
Customers with approved accounts are called "Account Approved Trade Customers." Account Approved Trade Customers must pay the full amount within 14 days from the invoice date (which is the date of skip bin drop off). Invoices may include charges for bin hires, extra fees, penalty notices, and interest for late payments.
Grace Period: This is the time between the invoice date and the due date. You need to pay the full amount during this period to avoid interest charges. Make sure to pay by the due date.
Interest Rate: If you don't pay by the due date, a weekly 1.5% interest rate will be added to the outstanding balance. Be aware of the interest rate to understand how much extra you might have to pay if you're late.
Payment Methods: Account Approved Trade Customers can pay via Direct Debit Transfer (details on the Invoice or Statement) or with a Credit/Debit Card.
Important Note: Ensure the original booking is made under the correct company because it cannot be changed later. The invoice will only be issued in the name of the company/entity/person that has an account with CLEENUPS.


11. Account Approved Trade Customers Default and Consequence of Default
Interest on Overdue Invoices: If an invoice isn't paid on time, interest will be added weekly. This interest is based on a 365-day year and is calculated from the due date until the payment is fully received.
Costs of Debt Recovery: If the Customer owes money, they must cover all the costs the Supplier incurs to collect the debt. This includes internal fees, legal costs, contract default fees, and bank dishonour fees.
Payment Terms: Payments must be made by the due date on the invoice. If the Customer doesn't pay on time, the Supplier can send a written demand for payment within seven days, using an external legal service. The Customer must also pay any legal costs involved in issuing this demand.
Reversed Payments: If a payment to the Supplier is reversed (and it's proven to be illegal, fraudulent, or against the agreement), the Customer will owe the amount of the reversed payment and any additional costs incurred by the Supplier.
Cancellation of Orders: The Supplier can cancel any or all of the Customer's orders and demand immediate payment of any amounts owed if:
(a) Payment is overdue, or the Supplier believes the Customer can't make a payment when due.
(b) The Customer becomes insolvent or makes arrangements with creditors.
(c) A receiver, manager, or liquidator is appointed for the Customer or their assets.
Breach of Terms: If the Account Approved Trade Customers breaches any terms, the Supplier can terminate the order, these terms, and any other agreements by notifying the Customer. The Supplier won't be liable for any losses or costs the Customer incurs due to this termination.


12. Retention of Title and Personal Property Securities Act 2009 (PPSA)
We may recover possession of any Goods we own without prejudice to any other rights and remedies subsisting under these Terms and Conditions or relevant laws. You acknowledge that we can take back any goods we own, without affecting any other rights we have under these terms or the law. You understand that:
(a) We can enter any property you own or control to take back our goods, without being liable for trespassing, negligence, or having to pay you or anyone else.
(b) You will help us with any entry and action we need to take to get our goods back.
(c) We don't have to give you notice before we take back our goods.
While we still own the goods:
(a) You have no right to use them to settle any debt or obligation we might owe you.
(b) You are holding the goods as a caretaker and have the responsibilities of a caretaker.
(c) You can't claim any legal hold over the goods.
(d) You can't let anyone else have a security interest in the goods.
(e) You can't give the goods to anyone else unless we say so in writing.
(f) You can't create any ownership interest in the goods for anyone else unless we say so in writing.
(g) You must not remove, deface, or cover any identifying marks, plates, or numbers on the goods.
We don’t have to notify you about anything under the PPSA unless it’s required by law. You agree not to expect any notice from us about actions we take to enforce our rights under this clause and certain parts of the PPSA. You also agree not to expect notice under any other parts of the PPSA that we tell you about later or as permitted by the PPSA.


13. No Warranty
Our Goods are provided ‘as is’ and we do not provide any express or implied representation or warranty as to the condition of the bins or the suitability of the same for your intended use.

14. Indemnity
You agree to protect us and cover any costs or losses (including legal fees) if:
(a) You break the agreement or these terms and conditions.
(b) There are claims that you have broken the agreement or these terms and conditions.


15. Change in Control
If you've placed an order, you need to tell us in writing at least 14 days before any changes in your ownership or other important details (like your name, address, phone numbers, trustees, or business practices). If you don't let us know, you'll be responsible for any loss, damage, liability, or costs we might face because of it.

 

16. CLEENUPS' Role as a Transport Service
CLEENUPS operates solely as a transport service provider. Our role is limited to the transport of skip bins and their contents to a designated receiving entity. CLEENUPS does not engage in the classification, sorting, or management of materials. Any items transported are not classified as "waste" by CLEENUPS; this determination is made solely by the receiving entity, which could include licensed charities, op shops, or waste management facilities etc. CLEENUPS complies with all relevant NSW EPA regulations and does not dispose of materials without instruction from the receiving entity.

16. Building and Construction Industry Security of Payments Act 1999
If there's a disagreement or claim about unpaid goods or services, the Supplier can choose to use the rules from the Building and Construction Industry Security of Payments Act 1999 to resolve it. This agreement doesn't override any part of that law unless the law specifically allows it.

17. Breach of Terms and Conditions
If you break any of these terms or the agreement, we can take several actions, including:
(a) Giving you a warning notice.
(b) Denying or suspending your access to our goods and/or services.
(c) Ending the agreement if the breach can’t be fixed, or if you don’t fix it within the time we give you in a notice.
(d) Taking you to court.


18. Jurisdiction
This agreement follows the laws of New South Wales. If there are any disputes, they will be handled in the courts of New South Wales. Both parties agree to this and won't argue that these courts are inconvenient or lack authority.

19. Amendment
We may make changes to our Terms and Conditions at any time without further notice to you.

20. Whole Agreement
This Agreement is the complete and final agreement between us about the goods and services we provide to you. It replaces all previous agreements or discussions we have had about your use of our goods and services.

21. Severability
If any part of these Terms and Conditions or the Agreement is found to be invalid or unenforceable:
(a) That part will be removed only as much as needed to fix the issue.
(b) The rest of the Agreement or Terms and Conditions will still be valid and enforceable.


22. Survival of Certain Terms
Even after the Agreement ends, some terms will still apply fully. These include:
Protection of Intellectual Property: Rules about keeping intellectual property (like trademarks or patents) safe.
Post-Agreement Restraints: Any restrictions that apply after the Agreement is finished.
Guarantees and Warranties: Promises and assurances made during the Agreement.
Indemnities and Limitations of Liability: Terms about covering losses or limits on how much you can be held responsible for.


23. Interpretation
In these Terms and Conditions:
(a) Terms and Agreement: When we mention the Terms and Conditions or the Agreement, it also includes any changes or updates to them.
(b) Who It Includes: When we say "person, or customer," we mean not just individuals but also companies, groups, government bodies, firms, and any other type of organisation.
(c) Laws: When we refer to laws or legislation, it includes any updates, new laws that replace them, and any rules made under those laws.
(d) Singular and Plural: If we use a word in the singular form (like "party"), it also means the plural form (like "parties"), and vice versa.
(e) Headings: The headings (titles of sections) are just for convenience and don’t affect how we interpret the Agreement.
(f) Parties: When we refer to a "Party," it includes that Party’s representatives, successors, and anyone they legally transfer their rights to.
(g) Include: When we use the word “include,” it means “include without limitation,” so it covers more than just the examples given.


24. Definitions

a) Account Approved Trade Customers: Customers with an approved trade account who are billed when the skip bin is picked up.

b) Agreement: The contract between you and CLEENUPS regarding your order, including the terms and conditions.

c) Claim: Any legal action, demand, or right.

d) Customer: Any person or business who hires CLEENUPS for goods or services according to the agreement.

e) Fees: All charges and extra costs you owe to CLEENUPS as stated in the agreement, order, pricing schedule, and terms and conditions.

f) Futile Transit or Fee: This applies if:

  • A bin is on its way to or from the site and is turned away by you.

  • CLEENUPS arrives but cannot provide the service due to lack of safe access.

  • CLEENUPS or its team refuse to provide the service because you broke the terms.

g) GST: Goods and Services Tax as defined by the Australian GST law.

h) Goods: All items provided by CLEENUPS for sale or hire based on your order.

i) Items: Refers to everything placed inside the skip bin by the customer. Once collected by CLEENUPS, the legal ownership of the items is transferred to a designated receiving entity, which has the power to determine whether the items are repurposed, reused, donated, or classified as waste.

j) Liability: Responsibility for any loss, damage, injury, or expense.

k) Order: Your request for goods or services from CLEENUPS.

l) Party: A person or group involved in these terms and conditions.

m) Parties: All people or groups involved in these terms and conditions.

n) Pricing Schedule: Our list of fees and charges, which may change over time.

o) Privacy Policy: CLEENUPS’s policy on how we handle your personal information, available on our website and updated as needed.

p) Prohibited Material: Items you cannot place in our bins, including hazardous materials such as asbestos, chemicals, medical waste, and food waste.

q) PPSA: Personal Property Securities Act 2009.

r) CLEENUPS: Relay Retention Pty Ltd (ACN ).

s) Refund & Cancellation Policy: CLEENUPS’s policy on refunds and cancellations.

t) Services: The services CLEENUPS provides related to the sale or hire of goods, based on your agreement or order.

u) Supplier: Refers to CLEENUPS.

v) Site Address: The location you provide where we will deliver goods or services.

w) Terms and Conditions: The rules and agreements outlined in this document.

x) Waste: Any substance (solid, liquid or gas) placed in the skip bin that is later classified by the designated receiving entity as discarded or no longer usable. CLEENUPS does not classify or manage waste; the designated receiving entity, such as a charity, op shop, or waste management facility, assumes this responsibility. The receiving entity has the sole authority to determine which materials are waste and which can be repurposed or reused.

y) Designated Receiving Entity: The organisation, charity, op shop, waste management facility, or any other entity chosen by CLEENUPS to take ownership of the items placed in the skip bin. This entity assumes full responsibility for the classification, repurposing, or disposal of the items.

z) We, Us, or Ourselves: Refers to CLEENUPS.

aa) Website: www.cleenups.org

bb) You, Your, or Yours: Refers to the customer or user of the bins.

© Copyright 2024 CLEENUPS. All rights reserved.

We are on call 24/7 and work weekends. We understand that every job is different. A CLEENUPS evaluator will meet with you to evaluate your job to ensure that you are treated fairly. FORGET THE BIG QUOTERS, NOTERS & GLOATERS and lets get back to good old fashioned service with a smile!

77 2/14 SHORT STREET PORT MACQUARIE NSW 2444

Proudly Australian Owned & Operated

Copyright 2024 CLEENUPS. All rights reserved

bottom of page