1. WHO THESE TERMS APPLY TO

 

These Terms & Conditions apply to skip-bin hire and associated waste collection services supplied by CLEENUPS Industries ("CLEENUPS", "we", "us" or "our") to the person or entity making the booking ("Customer", "you" or "your").

 

A booking, payment, acceptance of a quotation, acceptance of delivery, or use of our bin constitutes acceptance of these Terms to the extent permitted by law.

 

The booking confirmation, quotation or invoice may contain service-specific details including bin size, delivery location, Included Rental, Included Weight and price. Those details form part of the agreement.

 

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
 

 

2. PRICES, GST & PAYMENT

 

Unless expressly stated otherwise, customer-facing prices are inclusive of GST.

 

Payment is due at the time stated in the quotation, booking confirmation or invoice. Residential and casual bookings may require payment before delivery. Approved trade-account customers are subject to their agreed account terms.

 

Any additional charge must arise under these Terms, the booking confirmation, an agreed variation, or a service reasonably required because of circumstances attributable to the Customer.
 

 

3. DELIVERY & PLACEMENT

 

We will use reasonable efforts to deliver within the agreed delivery window. Times may be affected by traffic, weather, receiving-facility delays, vehicle availability, site access and other circumstances reasonably outside our control.

 

Where practicable, CLEENUPS will call or message approximately 30-60 minutes before delivery.

 

The Customer is responsible for providing safe and suitable access and for identifying the requested placement location. If the Customer or their representative directs placement, CLEENUPS may rely on those directions.

 

The Customer must obtain any permit or approval required to place a bin on a road, footpath, public land or other property not controlled by the Customer.

 

Our driver may refuse a placement or collection that the driver reasonably considers unsafe, unlawful, likely to damage equipment, or unsuitable for the vehicle.
 

 

4. PROPERTY, ACCESS & SURFACES

 

Heavy vehicles and loaded skip bins can damage driveways, paving, lawns, underground services and other surfaces. The Customer must tell us about known access restrictions, soft ground, septic systems, underground services, weight limitations or other relevant site risks before delivery.

 

CLEENUPS will take reasonable care. To the extent permitted by law, CLEENUPS is not responsible for damage resulting from following the Customer's placement or access instructions where the risk was not caused by CLEENUPS failing to exercise reasonable care.

 

The Customer must ensure reasonable and safe access for delivery and collection.
 

 

5. INCLUDED RENTAL

 

Unless the booking states otherwise, standard skip-bin hire includes up to 14 calendar days of rental beginning on the date of delivery.

 

The Customer controls how much of the Included Rental period they use and may request collection at any time during that period.
 

 

6. REQUESTING COLLECTION

 

When the Customer has finished with the bin, the Customer must notify CLEENUPS that it is ready for collection.

 

Notification may be made by email to admin@cleenups.org, SMS to 0421 205 953, or phone on 1300 737 838.

 

A collection request is effective when received by CLEENUPS, provided the bin is safely accessible, lawfully loaded and ready for collection.

 

CLEENUPS will collect as soon as reasonably practicable having regard to scheduling, traffic, weather, receiving-facility operations and other operational conditions.

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7. EXTENDED RENTAL

 

If CLEENUPS has not received an effective collection request by the end of the 14-day Included Rental period, the hire automatically continues as Extended Rental.
 

Extended Rental is $25 including GST per calendar day, per bin, unless a different rate was expressly agreed in writing for that booking.
 

Extended Rental stops from the time the Customer notifies CLEENUPS that the bin is ready for collection, provided the bin is safely accessible, lawfully loaded and otherwise ready to be collected.
 

Once an effective collection request has been received, the Customer will not be charged any further Extended Rental for delays in collection that are outside the Customer’s control. This applies regardless of how long it takes CLEENUPS to collect the bin after receiving the collection request.
 

If collection cannot occur because of a Customer-controlled circumstance - for example blocked access, unsafe loading, material above the rim, prohibited material, or the bin otherwise not being ready - Extended Rental may continue until the problem is rectified and CLEENUPS is notified.
 

 

8. INCLUDED WEIGHT

 

Each booking includes the disposal weight stated in the quotation, booking confirmation or invoice ("Included Weight").

 

Standard Included Weights unless otherwise stated:

2m3 - 400kg

3m3 - 500kg

4m3 - 700kg

5m3 - 850kg

6m3 - 1,000kg

8m3 - 1,400kg

10m3 - 1,800kg

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9. ADDITIONAL WEIGHT - FAIR & TRANSPARENT

 

If the recorded disposal weight exceeds the Included Weight, Additional Weight is charged at $40 including GST per additional 100kg, calculated in accordance with the pricing method disclosed for the booking.

 

Additional Weight is not intended as a penalty. It contributes to the additional disposal, transport, fuel and labour costs associated with carrying and disposing of weight beyond that included in the booking.

 

Additional Weight is determined from the recorded weight at the receiving facility and is not based on a visual estimate. Where a weighbridge or facility docket is generated for the load, a copy is available to the Customer on request.

 

If rain is expected, CLEENUPS recommends covering the bin with a securely fastened tarpaulin where safe to do so. This may reduce water absorption and can discourage third parties from placing waste in the Customer's bin.

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10. WASTE - KEEPING IT SIMPLE

 

For ordinary general-waste bookings, CLEENUPS aims to make disposal straightforward and does not require customers to pre-sort ordinary accepted general waste into separate categories unless the booking states otherwise.

 

ASBESTOS IS NOT ACCEPTED in CLEENUPS general-waste skip bins.

 

If the Customer knows or suspects that material contains asbestos, it must not be placed in the bin. The Customer should contact CLEENUPS before handling or disposing of the material.

 

A Customer must not place material in a bin where accepting, possessing, loading or transporting that material would be unlawful, unsafe, contrary to the requirements of the receiving facility, or outside the waste stream booked.

 

CLEENUPS may refuse to transport a load containing material that cannot lawfully or safely be transported or received. Where reasonably possible, we will work with the Customer on an appropriate lawful solution.

 

Specialised, hazardous, regulated or trackable waste is accepted only where CLEENUPS has expressly agreed to that service and any applicable legal and facility requirements are satisfied.
 

 

11. SAFE LOADING

 

Waste must remain level with or below the top rim of the bin so the load can be safely secured and transported.

 

The Customer must not move, alter, damage, burn material in, mechanically compact, or interfere with the bin without CLEENUPS's consent.

 

If a bin cannot safely or lawfully be transported, CLEENUPS may require the Customer to rectify the load before collection.
 

 

12. LAWFUL DISPOSAL & CHAIN OF CUSTODY

 

CLEENUPS is committed to lawful and traceable waste transport.

 

Waste collected by CLEENUPS will be transported to a facility that can lawfully receive the relevant waste stream.

 

CLEENUPS maintains records designed to document the movement and disposal of collected waste, including receiving-facility and weighbridge records where applicable.

 

NSW environmental law places obligations on relevant parties involved in waste transport and disposal. Nothing in these Terms is intended to transfer, avoid or contract out of a statutory responsibility that the law places on CLEENUPS or the Customer.
 

 

13. CUSTOMER RESPONSIBILITY FOR CONTENTS

 

While the bin is at the Customer's site, the Customer is responsible for taking reasonable steps to control what is placed in it.

 

The Customer must not knowingly mis-describe waste or conceal prohibited, hazardous or regulated material.

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14. FAILED OR FUTILE DELIVERY / COLLECTION

 

If CLEENUPS attends a site at an agreed or reasonably notified time but cannot deliver or collect because of a Customer-controlled circumstance - including unsafe or blocked access, unavailable permits, an unready bin or an unsafe load - CLEENUPS may charge a reasonable additional attendance or transport cost.

 

Any such charge should reflect the service actually required or cost reasonably incurred rather than operate as a penalty. Where the failure is caused by CLEENUPS, no futile-attendance charge applies to the Customer.

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15. LOSS OR DAMAGE TO CLEENUPS EQUIPMENT

 

CLEENUPS retains ownership of its bins and equipment at all times.

 

The Customer must take reasonable care of the bin while it is at the site and must not sell, sub-hire, relocate or permit unauthorised removal of it.

 

If a bin is lost or damaged beyond ordinary wear and tear because of the Customer's act, omission, misuse or failure to take reasonable care, the Customer may be responsible for the reasonable cost of repair or replacement to the extent permitted by law.
 

 

16. CANCELLATIONS, CHANGES & REFUNDS

 

We understand plans change. Customers should contact CLEENUPS as soon as possible if a booking needs to be changed or cancelled.

 

Before dispatch, CLEENUPS will act reasonably in considering a cancellation or change. Where CLEENUPS has already incurred a genuine non-recoverable cost specifically for the booking, that reasonable cost may be deducted from any refund where lawful and disclosed.

 

After a vehicle has been dispatched or a service has commenced, reasonable costs actually incurred may be payable.

 

Nothing in this clause limits any refund, cancellation or other remedy available under the Australian Consumer Law.
 

 

17. SERVICE INTERRUPTIONS & DELAYS

 

CLEENUPS will use reasonable care and skill in providing the service.

 

We are not responsible for delay caused by circumstances reasonably outside our control, but we will take reasonable steps to minimise disruption and communicate material delays where practicable.

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18. LIABILITY & CONSUMER GUARANTEES

 

Our services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

 

CLEENUPS does not seek to exclude or restrict those statutory guarantees or any remedy that the law requires us to provide.

 

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable.
 

 

19. TRADE & BUSINESS ACCOUNTS

 

Approved trade or business customers may receive separate account terms, credit limits, service schedules, quotations or negotiated commercial terms.

 

Where an expressly agreed written commercial term conflicts with these standard Terms, the specifically agreed term applies to that booking or account to the extent of the inconsistency, subject to applicable law.

 

Overdue accounts may be subject to reasonable recovery action and recoverable costs where permitted by law and the applicable account agreement.

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20. PAYMENT AUTHORITY & ADDITIONAL CHARGES

 

Where the Customer has authorised a payment method for additional charges, CLEENUPS may process only charges properly arising from the booking and these Terms, such as agreed Extended Rental or Additional Weight, subject to any separate payment-authorisation terms and applicable law.

 

CLEENUPS will maintain records supporting such charges and will provide reasonable information about a charge on request.
 

 

21. COMMUNICATIONS & ELECTRONIC RECORDS

 

The Customer agrees that booking confirmations, notices, invoices, collection acknowledgements and other service communications may be sent electronically to the mobile number or email address supplied.

 

Electronic records may be retained as part of CLEENUPS's booking and service records. The Customer should notify CLEENUPS if their contact details change.
 

 

22. PRIVACY

 

CLEENUPS may collect and use personal information reasonably necessary to quote, book, deliver, collect, invoice, communicate about and administer its services, and to comply with legal obligations.

 

Personal information will be handled in accordance with applicable privacy law and any CLEENUPS Privacy Policy in force from time to time.
 

 

23. CHANGES TO TERMS

 

The Terms applying to a booking are the Terms disclosed or made available when that booking is made, together with any later variation agreed with the Customer.

 

CLEENUPS may update these standard Terms for future bookings. A website update does not retrospectively alter an existing booking merely because the website Terms are later changed, unless required by law or agreed with the Customer.
 

 

24. SEVERABILITY & NO WAIVER

 

If a provision is found invalid or unenforceable, it is to be read down where legally possible and otherwise severed without affecting the remaining provisions.

 

A delay or failure by either party to exercise a right does not automatically waive that right.

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25. GOVERNING LAW

 

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the jurisdiction of courts and tribunals competent to hear the matter.
 

 

26. QUESTIONS, COLLECTION REQUESTS & DISPUTES

 

We want issues resolved quickly and fairly. If the Customer has a question about a charge, service, weight record, collection or these Terms, please contact CLEENUPS first so we can investigate.

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Email: admin@cleenups.org

SMS: 0421 205 953

Phone: 1300 737 838

Website: www.cleenups.org

 

CLEENUPS SKIP BINS

Port Macquarie - Kempsey - Taree

1300 737 838 | CLEENUPS.org

 

MAKING IT EASY